Notices

Important Notices:

The following notices pertain to all of Orientations Nova's web sites including:

Orientations Nova.ca
Orientations Nova.com
Light Therapy Canada.biz
Luminothérapie Québec.biz
Full Spectrum Light Center.com
Litebook.ca
Light for Health.ca
ONova.ca
Women's Health Information.com
Nova Tips.com
Nova Conseils.biz
NovaTips.biz
ONova.biz
Nova Biz.biz
Balance for Life.biz
Exercise for Life.biz
Exercise for Fitness.biz
Home Power Station.ca
Battery Rack.ca
Portable Power Station.ca
Power Failure Light.ca
Pratical Personal Products.ca

Questions or comments about any of the following notices may be directed to us by email at info@onova.ca, you can contact us toll free at 1 866 566-6682 or write us at:

Orientations NOVA
111, 2d Street East
Amos (Quebec) J9T 3G9
Canada

Privacy Statement

Shipping Policy

Refund Policy

Official Languages Notice

Disclaimer

Copyright/permission to reproduce

Third Party Materials

Privacy Statement

We are committed to respecting the personal privacy of individuals who visit Orientations NOVA's web sites:

Orientations NOVA does not automatically gather any personal information from you, such as your name, phone number, email or street address during your visit to our web sites. This information is only obtained if you supply it voluntarily, usually through contacting us via email, or registering in a secure part of the site. When you submit sensitive information, such as your credit card number, our secure servers protect confidentiality by using 128-bit secure socket layer (SSL) encryption to code the information.

The information is not disclosed to anyone except our employees who need the information to respond to a request. We do not use the information to create individual profiles, nor do we disclose the information to any party unless it's required to process an order.

Our web servers do not use any methods to collect personal data about visitors to our web sites. The servers are aware of a visitor's ISP (Internet service provider), but this gives us no information of any kind about the individual user.

Orientations NOVA does not sell, trade or rent your personal information to others!

Shipping Policy

Our light therapy products and our Practical Personal Products can be sent to any destination in Canada or the United States.

Inventory items sent from Amos (Quebec, Canada) to any North American destination are shipped through Canada Post. Delivery takes from 2 to 7 business days (Canada) or 5 to 15 business days (USA), determined by the province/state of destination. A signature may be required to take possession of products.

Delivery of products sent directly from the manufacturer to any North American destination usually takes from 5 to 15 business days.

International handling fee (Light Therapy Products ONLY):

International orders carry additional exportation costs therefore an international handling fee will be charged for all shipments to destinations outside of Canada:

• $15.00 per shipment, to the United States;
  
• To be determined, for shipments to all other countries.

Shipping restrictions:

In compliance with insurance coverage stipulations we have developed special packaging for the shipment of all 24 inch or 48 inch fluorescent tubes under our transporter's supervision. This restricts us to ship a minimum of 4 tubes per box.

Refund Policy

Please, DO NOT return a product directly to Orientations Nova; follow the instructions below and contact us.

• The Litebook® Elite carries a special 60-day money back guarantee with NO restocking fees.
  (Note: If you purchased your Litebook during our $199 Special - We deduct $26 to cover original shipping & handling costs therefore the total amount of your refund will be $173 plus applicable taxes.)
  
  
• All other light products carry a 30-day money back guarantee with a 15% (minimum $25.00) restocking fee.
  
  
• All Practical Personal Products carry a 30-day money back guarantee with a 10% (minimum $10.00) restocking fee.
  
  
• The restocking fee does not apply in the case of product exchange!
  
  
• Shipping & handling fees are not refundable!
  
  
• Electronic products, such as downloaded e-books, are not refundable!
  
  
• Consultations and other services are refundable under the terms specified by contract.

Our refund policy is automatically effective from the date of purchase.
Exception: When you place your order and declare the date the product will be given as a gift, our refund policy covers the product from the declared date instead of the date of purchase.

INSTRUCTIONS: Send us your refund request stating the product you wish to return or exchange, your name, invoice number and telephone number. (See Contact Us)

Each request is processed, an authorization number is issued and return instructions are sent out within 24 hours.

The products must be shipped prepaid to the address stated in the return instructions and the authorization number must be indicated clearly on the package. The customer is responsible for the products and any damage caused to them during transport to us. We highly recommend using the original packaging.

Upon receipt of authorized returns we will issue a refund within 24 hours or ship requested replacement products within 2 business days.

Orientations NOVA believes that customer satisfaction is crucial to our success and we value your opinion. Questions or comments about our privacy statement, delivery or refund policies may be directed to us by email at info@onova.ca or you can contact us
toll free at 1 866 566-6682.

Official Languages Notice

Orientations NOVA is committed to ensuring all information and services on our web sites is available in both English and French. However, user should be aware that some information from external sources is only provided as a convenience and is sometimes available only in the language in which it was provided.

Disclaimer

Some of the information on our web sites has been provided by external sources. Orientations NOVA is not responsible for the quality, merchantability and fitness for a particular purpose of products or services available on external sites and listed or described on our menu; nor is it responsible for the accuracy, reliability or currency of the information contained on our web sites and supplied by external sources.

Copyright/permission to reproduce

Materials on our web sites were produced or compiled by us for the purpose of providing direct access to information about the products and services offered by Orientations NOVA.

The material on our sites is covered by the provisions of the Copyright Act, by other Canadian laws, policies, regulations, and by international agreements. Such provision serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.

To get permission to reproduce materials on this site please contact us or send an email to: info@onova.ca

Third Party Materials

Some of the materials and graphical elements found on Orientations NOVA's web sites are subject to copyrights or trademarks held by other organizations. Some restrictionson the reproduction of materials or graphical elements may apply and it may be necessary to seek permission from the rights holder prior to reproducing the material.

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This website is brought to you by Orientations NOVA,
a registered company: Canada BN # 143 98 0449, Quebec NEQ # 2260222973
111, 2d Street East, Amos, Quebec, Canada J9T 3G9
Telephone 819-732-5343    Fax 819-732-7830